As Vice President of Sutter’s Enterprise Contact Center, Steve Chambers leads the operations and drives business development for our 24/7 contact center. With over 25 years of experience in the contact center industry, Steve's expertise is extensive and multifaceted. Previously, he served as the Senior Director of Operations for Patient Access Solutions (PAS), where he honed his skills in patient access and enhancing the patient experience. Steve's career spans roles in process improvement, project management, information services, and consulting across various industries including satellite, telecommunications, pharmacy, and healthcare. This diverse background equips him with a unique perspective on expanding patient access and ensuring superior patient care. In addition to his professional accomplishments, Steve is an associate instructor at the University of Utah. He holds a bachelor’s degree in Business from Utah State University and an MBA with a focus on Technology Management from Walden University in Minneapolis. Outside of work, Steve enjoys spending quality time with his family, participating in outdoor sports, and watching movies.
Day 1 | Wednesday, September 4
10:30 AM MASTERCLASS | Blueprint for Success: How to Build & Evolve the Healthcare Contact Center
As patient demands increase and expectations transform, healthcare contact centers must adapt to meet the needs and expectations of a multigenerational consumer base. Join us for an insightful keynote with Steve Chambers to explore the challenges, crucial buy-ins, and strategies uncovered in building Sutter Health’s omnichannel contact center. Sutter Health’s remote contact center handles 10-14 million annual omnichannel contacts among 1,600 agents, who manage scheduling, billing, customer service inquiries, desk support for the online patient portal, and more.
Check out the incredible speaker line-up to see who will be joining Steve.
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