Main Conference and Expo Day 2
8:00 am - 8:10 am Registration & Morning Coffee
8:10 am - 8:15 am Opening Remarks from Chairperson
9:00 am - 9:45 am KEYNOTE: Transformation -- How to Stay Relevant with your Customers
8:15 am - 9:00 am KEYNOTE: What's Old is New Again: Business Transformation Strategies to Stay Relevant
9:45 am - 10:45 am Morning Networking and Refreshments Break in the Expo Hall
10:45 am - 11:30 am MODERATED ROUNDTABLE SESSIONS
11:35 am - 12:30 pm Innovating Panama with National Citizen Support Services
Edgar Tejada
Director for Citizen ServicesPanama National Authority for Government Innovation
12:35 pm - 1:55 pm LUNCHEON FOR DELEGATES, SPEAKERS, AND SPONSORS
2:00 pm - 2:40 pm Nearshore Advantages of the Baja Region
Jorge Oros
Chief Operating Officer & PresidentCall Center Services International, Baja Call Center Cluster
2:40 pm - 3:20 pm Final Networking Break in the Expo Hall
3:20 pm - 4:00 pm Overcoming Challenges in your Effortless Experience Transformation
4:00 pm - 4:45 pm CLOSING KEYNOTE: Customer Centricity Rules - Safety, Service & Security Above All Else
Diana Oreck
Executive Vice President, Owner ExperienceNetJets, a Berkshire Hathaway Company