Media Center

Present your boss with this customizable letter detailing the reasons why you should attend the upcoming CCW Latin America and you'll be sure to receive approval to join us.

Take an exclusive look at Zenaido Torres, Senior Operations Manager – Mexico Regional Operations Center of Western Union as he gives an inside look to his ideas and challenges he faces. If you would like a copy sent directly to your inbox, please email enquiry@iqpc.com.

From the correct utilization of social media platforms, to the introduction of virtual agents, the biggest trends in the contact center business are here now, but are sure to dominate by 2017. To request a copy via email, please email enquiry@iqpc.com.

Nicaragua’s Outsourcing Sector Not Stressed Over US Travel Warning Brought to you by Nearshore Americas Sitel, Convergys, Concentrix, and Accedo Technologies give first-hand accounts on the status of Nicaragua since the US issued its new travel warning. "Companies have been taking advantage of Nicaragua’s safe, reputable environment since the early...

Technology and Education: Calling for Two Forces to Come Together in Latin America Brought to you by Nearshore Americas The approach must be one that involves hardware or software solutions, not just products, since the complexities of educational institutions demand complex approaches.

Christopher Smith, Executive VP and Head of Global Operations at MetLife, and speaker at the upcoming summit, explores empowering and rewarding employees in a multinational corporation via Model Offices, understanding how customers want to be serviced through primary customer research, standardizing the process with input from individual centers, and more,...

Tracking industry trends on a global scale can be difficult, but is integral to the creation of a successful international strategy. We've done the legwork for you to put together this glimpse at the state of the industry, featuring North America, Latin America, Europe, and Asia-Pacific.

Make your registration quick & easy! Complete the registration form and email it to enquiry@iqpc.com

Everyday the world seems to spin a little faster. An interview with Deena Ebbert, Brand Ambasador for the FISH! Philosophy, shows how organizations can flourish when they employ a certain philosophy. Also how the Famous Pike Place Fish fishmongers in action, and engaged interaction with coworkers,customers, and their community outlines...

Shai Berger, Co-Founder & CEO of Fonolo, discusses reducing hold & handle times, how technology enables customer service agents, and his Fonolo's deployment within industry companies, in this video interview, conducted on-site at Call Center Week 2015.

At the end of the day, two things stand true about the customer experience: 1) It is experienced by customers. 2) It is created by businesses. Those realities naturally raise the question:  can we develop a truly customer-centric experience?  Can we refrain from imposing business needs and objectives on customers?...

Curious as to whom you attended Global Contact Center Excellence Summit last year? We have you covered. From job titles to specializations, we have prepared a teaser of the professionals you are likely to run into on the show floor.

Diane Magers, Business Services Specialist at AT&T, and speaker the swiftly approaching summit, knows at thing or two about superior customer experience. She speaks about how to align the organization around the customer in order to be successful and how a toxic culture can poison a call center.

Call Center IQ's 2015 Executive Report on Contact Center Performance & Operations investigates all such issues - and arms readers with a research-driven, expert-guided pathway to success. Best of all, it is completely free. Download now

Enter the Executive Report on Cloud Contact Center Technology. Guided by CCIQ's market research and enhanced by expert commentary, the report investigates what businesses are really experiencing.  It then shares what businesses should really do to keep costs low, revenue high and customers and agents thrilled. Download it now!

Co-located with CCW Winter, join us this winter in NOLA Innovating Customer Care Across the Americas - Meet and Hear from C-Suite Game Changers: Keynote Presentations from Mrs. Fields Cookies and Ritz-Carlton - Identify each Latin American nation’s unique challenges & benefits to evolve your nearshore strategy - LATAM Trailblazers:...

Read the Exclusive Q & A with 5 C-Suite Executives from CenterPoint Energy, FIS Global Retail Payments, NOLA 311, DirectBuy, and Crisis Response Network. Discover what innovative ideas they are working on and walk away with insight required to improve your current operation.