January 17 - 20, 2017

Meet the Speakers

CCW Winter Keynotes

Gregory Knight
Senior Vice President and Chief Customer Officer
CenterPoint Energy

Serena Smith
Head of International Payments and CAO
FIS Global Retail Payments

Debbi Fields
Founder and Chief Cookie Lover
Mrs. Fields Cookies

Jim Oliver
Speaking Ambassador on Cultural Change
Ritz-Carlton Leadership Center

Esteban Arce Riqué
Director of Contact Center
Wyndham Worldwide/RCI

Edgar Tejada
Director for Citizen Services
Panama National Authority for Government Innovation

Zenaido Torres
Senior Operations Manager – Mexico Regional Operations Center
Western Union

Helmut Cervantes
Senior Manager, Customer Solution Center Latin America
Hewlett-Packard

Ernesto Navas
Global Operations Service Redesign Manager
Sabre Travel Corporation

Fernando Straminsky
Regional Vice President Customer Experience & Churn Management
DIRECTV Latin America

Marcelo Ceruso
VP of Client Solutions
Grupo TV Cable

Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)

Richard Mohr
Vice President Rental and Global Product Manager
Ryder System, Inc.

Diana Oreck
Executive Vice President, Owner Experience
NetJets, a Berkshire Hathaway Company

Jorge Oros
Chief Operating Officer & President
Call Center Services International, Baja Call Center Cluster