Generative AI and Chatbots for Customer Contact
June 06 - 08, 2023
| 12PM ET
Why Attend
Long wait times. Frustrating self-service. Unsatisfactory digital journeys. Disengaged agents.
Nearly all customer contact leaders are dealing with these challenges, and with customer expectations rising at the same time the economy weakens, solving them seems as daunting as ever. But a solution does exist, and it’s known as generative AI. That is why CCW Digital is proud to present our complimentary Generative AI & Chatbots for Customer Contact online summit.
Popularized by the meteoric rise of ChatGPT, generative AI can optimize agent workflows, improve quality, deliver personalized engagement at scale, analyze customer sentiment and behaviors, and make omnichannel a reality.
But where do you start? What strategies will it take to make the most of ChatGPT? What agent and customer experience risks and pitfalls do you need to consider? And how do the experts predict ChatGPT will transform customer contact over the next 5 years?
Our online summit will answer these questions via a combination of keynotes, research-driven analyst chats, real-world case studies, and technology experiences.
Nearly all customer contact leaders are dealing with these challenges, and with customer expectations rising at the same time the economy weakens, solving them seems as daunting as ever. But a solution does exist, and it’s known as generative AI. That is why CCW Digital is proud to present our complimentary Generative AI & Chatbots for Customer Contact online summit.
Popularized by the meteoric rise of ChatGPT, generative AI can optimize agent workflows, improve quality, deliver personalized engagement at scale, analyze customer sentiment and behaviors, and make omnichannel a reality.
But where do you start? What strategies will it take to make the most of ChatGPT? What agent and customer experience risks and pitfalls do you need to consider? And how do the experts predict ChatGPT will transform customer contact over the next 5 years?
Our online summit will answer these questions via a combination of keynotes, research-driven analyst chats, real-world case studies, and technology experiences.
Key Themes:
Everything you need to know about how ChatGPT is transforming customer contact
How generative AI solves the biggest agent pain points (and then augments performance)
Why ChatGPT will actually increase human connections throughout your customer journey
Predictions for the future of ChatGPT in the contact center
Featured Speakers
Matt Abrahams
Lecturer of Strategic Communication
Stanford Graduate School of Business
Adam Bunnell
Program Director and Health Economist
UC Irvine
Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital
Michele Carlson
Senior Product Marketing Manager
NICE
Max Davish
Head of Conversational AI
Yext
Wandy Felicita Ortiz
Content Analyst
CCW Digital
Kendall Fulton
Manager, Social Demand Generation
Five9
Sean Jackson
Senior Solutions Consultant
Five9
Debbie Levitt
The Mary Poppins of CX/UX
Delta CX
Brooke Lynch
Deputy Divisional Director and Principal Analyst
CCW Digital
Ken Madrigal
Senior Director Unified Best Practices Group
Sprinklr
Beth Schultz
VP of Research & Principal Analyst
Metrigy
Adam Settle
Chief Product Officer
SharpenCX
Evan Shumeyko
Head of Customer Experience
Kinship (a division of Mars Petcare)
Event Sponsors
CCW Digital Seminar Series
CCW Digital is excited to announce our newest learning opportunities through our Seminar Series across the various verticals within CX and UX.
The Series features an expert speaker faculty, topics covering all aspects of the customer journey, marketing tools to stay ahead of the competition, generative AI, ChatGPT and more. The Series format is driven by strategy sessions, research sessions and tech sessions for you to create your own experience and get the most out of this opportunity.
Join the thousands of annual attendees in 2023 to uncover the latest research-driven insights, trends and solutions to keep you ahead of your competition.
