The agent experience is complex; agents are navigating high pressure situations, deescalating frustrated customers and working to find real-time solutions. At a time when agents are taking on more than ever before, companies are working to implement solutions that can better support their experience and empower them to deliver better interactions.

ChatGPT and generative AI offer a potential solution for these escalating challenges. Offering agents instant insight and real-time support, generative AI tools may just be the solution that transforms the agent experience for good.

Join us as we break down:

• The top use cases for generative AI in the contact center
• A look into the future of CX and natural language processing
• The new role of the agent amid evolving AI