Self-service experiences have been less than stellar. Customers have become accustomed to digital interactions that feel far from human. After years of promising better, faster, more human-centered experiences, companies are still falling short when it comes to self-service.

But — there seems to be a light at the end of the tunnel. Engaging with new technologies like ChatGPT, customers have finally been able to experience a sophisticated, intuitive and human-like conversation with a chatbot.

So, how will this impact the future of CX? When can customers expect better chat experiences? And why has it taken this long?

Join our analyst team as they discuss:

The future of self-service technology

How Generative AI can change the self-service game

Insights on optimizing the tech stacks underneath API’s