For years, chatbots have fallen short of their initial promise to improve customer experience and save businesses both time and money through automation. Tedious to set up, difficult to integrate with existing systems, and—worst of all—often struggling to answer user questions, many organizations have often wondered if chatbots are worth the hassle.

But large language models (LLMs) like GPT-3 have changed this, offering a new and fundamentally improved way to build chatbots. These AI models are radically smarter and more powerful than anything that came before, but make no mistake—using them in real business settings isn’t easy. Businesses need to be able to ensure what these models say and do while also seamlessly integrating with the rest of the company’s digital experience tech.

Attend to learn:

· How to unlock operational efficiencies with LLM-powered Chat

· How to avoid chat "hallucinations"

· What you need to make enterprise-grade chat successful

· How to make customer support more proactive through automatic help article creation and content gap analysis

· And so much more