Amber Chaudhry is a seasoned CX start-up veteran who led customer experience initiatives at three federal agencies and most recently served as Chief Experience Officer at the US Department for Housing and Urban Development. She is particularly proud of the HUD's CX team's work on trauma-informed design. With a career centered around innovation and modernization, Amber is committed to enhancing government operations by leveraging CX data, especially in times of crisis.

Amber recently joined the Partnership for Public Service as their CX Expert in Residence to lead their CX portfolio where she hopes to advocate for CX programs and improve trust in the federal government.