Charanjit Singh
Regional Head - BPS Americas | CME Tech MahindraFor over 21 years, CJ has consulted and driven Digital Transformation for Consumer and Enterprise customers for Fortune 100 companies that include Gen AI based Solutions for Care, Tech & Field Services.
Having been on both the principal and the partner side, CJ brings his signature reason while qualifying outcomes. CCaaS, BPaas, Tech & Automation, and Professional Services are areas that CJ has led strategic programs for customer organizations.
DAY 2 Tuesday | October 29
1:00 PM ROUNDTABLE B | CX Playbook of the Future
As CX leaders navigate a rapidly evolving tech landscape, it's crucial to craft a strategic playbook that balances innovation with simplicity. In this interactive roundtable session, participants will explore the most effective approaches to decluttering technology stacks, optimizing AI-driven solutions, and unlocking the value of customer experience through cutting-edge tools.
Topics explored include:
- Decluttering Tech for Simplicity
- Build vs. Buy vs. Co-Create
- The Value Chain of Tech and Matrices
- AI | Analytics | Agent Assist | DPM – Art of the Possible
- Customer Experience through the Lens of AI
- CX Monetization
Check out the incredible speaker line-up to see who will be joining Charanjit.
Download The Latest Agenda
