David Caudle

Vice President, Strategic Transformation TELUS Digital

David Caudle is a VP in the Strategic Transformation group at TELUS Digital. He focuses on incubating strategic GTM programs offering tailored business outcomes to customers and building new markets for TELUS Digital. David joined TELUS Digital after being part of Pegasystems' Industry GTM team and has an extensive digital and business transformation background from previous roles at Accenture, IBM, and Amdocs.

DAY 1 Monday | October 28

12:00 PM ASK THE EXPERTS PANEL | AI-Powered Customer Personalization: Enable Effective and Tailored Interactions

Deep dive into the impact of AI-powered personalization on customer interactions in this informative panel discussion. During the session, industry leaders will discuss various artificial intelligence technologies and their role in creating customized customer experiences, which can result in higher satisfaction and loyalty. Explore how AI can be used to analyze customer data, anticipate behaviors, and provide personalized content and offers. Our panel of experts will provide valuable insights and address your questions about implementing AI-driven strategies to improve customer interactions and achieve business success.


Key Takeaways:

  • Increase Customer Satisfaction: Understand how AI can analyze data to predict customer behaviors and preferences
  • Implement Best Practices: Gain practical insights and best practices from industry experts on integrating AI-powered personalization to achieve optimal results.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda