Frederick Parkinson
Consulting Director, CX Center of Excellence Tech MahindraFrederick helped clients for 20+ years to deliver outstanding customer experience to their customers including building business cases for comprehensive CX, leveraging the latest technology to enhance efficiency, translating employee experiences into business outcomes, and executing on the implementation of recommended changes.
DAY 2 Tuesday | October 29
1:00 PM ROUNDTABLE B | CX Playbook of the Future
As CX leaders navigate a rapidly evolving tech landscape, it's crucial to craft a strategic playbook that balances innovation with simplicity. In this interactive roundtable session, participants will explore the most effective approaches to decluttering technology stacks, optimizing AI-driven solutions, and unlocking the value of customer experience through cutting-edge tools.
Topics explored include:
- Decluttering Tech for Simplicity
- Build vs. Buy vs. Co-Create
- The Value Chain of Tech and Matrices
- AI | Analytics | Agent Assist | DPM – Art of the Possible
- Customer Experience through the Lens of AI
- CX Monetization
Check out the incredible speaker line-up to see who will be joining Frederick.
Download The Latest Agenda
