Jason Ten-Pow
CEO & Founder bespokeCXFor over 25 years, Jason has been committed to helping companies build unbreakable customer relationships. In 2016, he joined ONRcx as a leading CX consultant, advising technology, retail, and healthcare companies on how to reshape their customer experience strategies.
In 2021, he interviewed some of the world’s foremost CX experts and published his best-selling book, Unbreakable, which details the five stages brands pass through to become leaders in the CX industry.
He excels in developing strategies that enhance customer insights, transform internal processes, and improve external brand actions, all with the goal of creating customer experiences that foster strong brand loyalty.
DAY 2 Tuesday | October 29
11:30 AM MASTERCLASS | CUSTOMER INTELLIGENCE PLATFORMS: Transform Your Data Strategy to Drive Impactful Results
In this session, we’ll explore the changing industry of Customer Experience (CX). As traditional methods lose effectiveness, CX leaders face the challenge of staying at the forefront of actionable customer insights. Today’s customers make decisions based on how they feel during interactions with a brand, so understanding these emotions is key to building stronger relationships and driving loyalty. To lead in CX, it’s crucial to access and analyze real-time data. Together, we’ll explore the tools and strategies that empower CX leaders to create lasting, impactful experiences for their customers.
What you’ll learn from this session:
- How transformational businesses today integrate behavioral AND emotional data at scale
- How to effectively turn data into prioritized actions
- How customer intelligence platforms overcome the growing challenges for CX teams
Check out the incredible speaker line-up to see who will be joining Jason.
Download The Latest Agenda
