Marisa Smith is a seasoned CX and operations leader with over 15 years of executive experience across B2C and B2B services, healthcare, and logistics. Known for her entrepreneurial approach, Marisa excels at change management and business transformation.
Marisa has successfully led businesses from startup to scale, impacting 16,000+ employees globally across 100+ markets. Specializing in leveraging customer experience to drive LTV, she is currently Vice President, Customer Care at Angi focused on helping homeowners love where they live.
Prior to Angi, Marisa's career includes impactful roles at Episource, Clover Health, Waitr, Homer Logistics, and Ritual.
DAY 2 Tuesday | October 29
9:00 AM ASK THE EXPERTS PANEL | The Evolution of Customer Service: From Reactive Support to Proactive Engagement
Join us for an insightful panel discussion on the transition from traditional customer service to proactive engagement strategies. We will delve into how businesses are employing predictive methods to anticipate and meet customer needs. Get valuable insights into using AI-powered chatbots, utilizing predictive analytics for proactive customer service, and implementing strategies to improve overall customer satisfaction and loyalty.
Key Takeaways:
- Harnessing Predictive Analytics: Explore the benefits of predictive analytics in anticipating customer needs and preemptively resolving issues, leading to enhanced customer satisfaction and retention.
- Strategies for Proactive Support: Discover effective methodologies for implementing proactive support strategies that not only resolve current issues but also anticipate future needs, fostering stronger customer relationships and loyalty.
Check out the incredible speaker line-up to see who will be joining Marisa.
Download The Latest Agenda
