Michael Stineman

EVP of Growth Modus

Michael Stineman is an accomplished digital leader and trusted advisor with 20-plus years of experience shepherding innovative product and solution development. Michael has delivered more than 100 digital products and initiatives from ideation to launch, ensuring tangible long-term value through pragmatic and strategic guidance.

Starting his career at Baseline Financial Services, Inc., which Thomson Financial acquired, Michael worked within the Client Services, Product Design, and Product Management groups, affording him a unique understanding of how technology can help companies improve customer satisfaction, revenue, and profitability.

As EVP of Growth at Modus, he is responsible for overseeing the company’s business development strategy. He previously led client services at Modus, working closely with clients such as ADP, Chardon Capital, Moody’s, Payomatic, and countless others to transform the way they do business with modern, scalable applications and experiences. All while decreasing costs, improving user satisfaction, and driving top-line revenue.

DAY 1 Monday | October 28

3:30 PM MASTERCLASS | Design To Delight: The Value of Storytelling and Personalization

Elevate your CX strategy to drive meaningful impact across your brand. This session will explore how you can leverage advanced storytelling and personalization techniques to foster deeper emotional connections, boost loyalty, and differentiate your brand in a competitive market. Learn how leading brands in pharma, retail, transportation, and financial services are achieving this today.


Key Takeaways:

  • Discover how to architect a customer journey that sets your brand apart, reinforces customer trust, and enhances your competitive edge.
  • Gain insights into how narrative-driven approaches can transform routine customer interactions into memorable, brand-building moments, fostering stronger emotional engagement.
  • Leverage your data and customer insights to create personalized experiences that resonate across touchpoints, driving satisfaction and long-term loyalty.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda