In this session, we’ll explore the changing industry of Customer Experience (CX). As traditional methods lose effectiveness, CX leaders face the challenge of staying at the forefront of actionable customer insights. Today’s customers make decisions based on how they feel during interactions with a brand, so understanding these emotions is key to building stronger relationships and driving loyalty. To lead in CX, it’s crucial to access and analyze real-time data. Together, we’ll explore the tools and strategies that empower CX leaders to create lasting, impactful experiences for their customers.

What you’ll learn from this session:

• How transformational businesses today integrate behavioral AND emotional data at scale
• How to effectively turn data into prioritized actions
• How customer intelligence platforms overcome the growing challenges for CX teams