Shrish Mishra
VP Business Development | Americas Strategic Verticals Tech MahindraShrish has, through his over 15 years, co created multiple CX transformation programs with diverse customer organizations across Healthcare, BFSI, Retail and Ecommerce, and Public Sector industries.
His enterprise, value-centric view has enabled the success and cross-sector application of use cases and has helped organizations make the best use of their existing assets while at the same time keeping them current on technology-led outcomes.
DAY 2 Tuesday | October 29
1:00 PM ROUNDTABLE B | CX Playbook of the Future
As CX leaders navigate a rapidly evolving tech landscape, it's crucial to craft a strategic playbook that balances innovation with simplicity. In this interactive roundtable session, participants will explore the most effective approaches to decluttering technology stacks, optimizing AI-driven solutions, and unlocking the value of customer experience through cutting-edge tools.
Topics explored include:
- Decluttering Tech for Simplicity
- Build vs. Buy vs. Co-Create
- The Value Chain of Tech and Matrices
- AI | Analytics | Agent Assist | DPM – Art of the Possible
- Customer Experience through the Lens of AI
- CX Monetization
Check out the incredible speaker line-up to see who will be joining Shrish.
Download The Latest Agenda
