In this captivating session, Traci delves into her unorthodox journey into the realm of CX, emphasizing the crucial necessity of focusing educationally on CX careers from an early age. She sheds light on Forbes’ strategies for continuous CX transformation and the seamless integration of technology and analytics.

She also underscores the company’s approach to crafting unforgettable customer experiences and the pivotal role of community engagement in shaping her career. Join us as we unveil her insights, experiences, and vision for cultivating exceptional CX within Forbes and the industry.