The Leading Virtual Conference Dedicated to Contact Centre Leaders Navigate the Remote Working Landscape to Drive Agent Productivity & Development
08 July, 2020 | Free-to-Attend | 8:50 am - 12:10 pm AEST
Limebridge: Customers "Get" What you Measure
“You get what you measure”, is among the oldest sayings in business. Unfortunately, numerous traditional measures undermine the customer experience. However, in this era of new customer experience tools, many of the measures that are possible have changed. We think that a lot more is possible. Why?
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