Biography: Cameron Adams leads the Australia/New Zealand solution consulting team at NICE. Cameron and his team design technology solutions for business challenges, based on the NICE portfolio of products and services. With more than 15 years of experience in contact centre operations, project delivery and technology as both a customer and a vendor, Cameron combines technical depth with a value-oriented and strategic perspective. Cameron has helped multiple organisations transform their operations by leading demonstrating how the right contact centre operations can improve performance, automate quality, and drive continuous improvement. He has successfully demonstrated the value of speech and text analytics solutions at banks and insurance organisations, meeting their stringent quality requirements and delivering massive measurable value. Prior to joining NICE, Cameron spent seven years at Optus in internal project delivery, training and contact centre operations.