12 - 14 October, 2020
| Gold Coast
2020 Event Partners
TSA Group
Website: http://www.tsagroup.com.au
TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire,retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in the... Read More
Concentrix
Website: http://www.concentrix.com
Concentrix,
a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading
business services company. We focus on customer engagement and improving
business outcomes for over 650 global clients across six continents. Our
225,000+ staff delivery technology-infused, omnichannel customer experience
management, marketing optimization, digital, consulting, analytics and back
office solutions... Read More
Premier Technologies
Website: http://www.premiercontactpoint.com
Every day,
Premier Technologies is trusted by over 30,000 organisations in Australia and
Overseas to facilitate mission critical customer interactions.With a passion
for improving customer outcomes and the technology that drives them, Premier is
a market leader in cloud based customer contact, self service and secure
payments technologies. Over the... Read More
Acquire BPO
Website: http://www.acquirebpo.com
Acquire
BPO is an award-winning, global business outsourcer with 14 locations in
Australia, the United States, the Philippines and the Dominican Republic. With
a workforce of over 7,000, Acquire delivers intelligent contact centre and back
office functions for private and publicly listed companies across many
industries including telco, banking and... Read More
2019 Event Partners
Unity4
Unity4- Good ConversationsUnity4 believes in the power of conversation to do good for people and
business. Its technology empowers more
options to connect the right people, via the right channel at the right time. It’s
all about giving clients the choices they need to achieve bankable outcomes.Unity4 recognise the simple... Read More
TTEC
Website: http://www.ttec.com
TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More
Aspect
Website: http://www.aspect.com
Aspect is helping companies like Mercedes Benz, FaceBook, Overstock.com, Raddisson Blue, Dyson, and now iSelect, to reimagine customer service in ways that empower agents and win the hearts and minds of customers. Aspect solutions make it easier to connect questions to answers and engage customers in personalised ways on the... Read More
VERINT
Website: https://www.verint.com/engagement/
Simplify, Modernise and Automate Customer Engagement.Leading brands rely on the Verint Cloud to engage with customers and
power more than 3 billion customer interactions per year. The result? Amazing
customer experiences.Drive deeper loyalty, enhance business performance and set your
organisation head and shoulders above the competition. Our comprehensive
portfolio of... Read More
Probe Group
Website: https://probegroup.com.au/
PROBE. The NEXT Generation BPO. We provide outsourced sales, service and collections; back office processing; and field services. Human and automated conversations for today; and we’re developing solutions that will serve and solve future needs and challenges; we synergise with our clients for greater potency; we use ideas to power... Read More
Poly
Website: https://www.poly.com/au/en
Plantronics and Polycom are now Poly, the global
communications company that powers authentic human connection and
collaboration. Their comprehensive set of smart endpoints span personal and
group communication, with a full range of headsets, desk and conference phones,
and video collaboration solutions. Bringing the world closer. One to one. One... Read More
Nuance
Website: www.nuance.com
Nuance
Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI
innovations that bring intelligence to everyday work and life. The company
delivers solutions that can understand, analyse and respond to human language
to increase productivity and amplify human intelligence. With decades of domain
and artificial intelligence expertise, Nuance... Read More
LivePerson
Website: http://www.liveperson.com
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More
In Partnership With :
Questions? Contact us on 61 (2) 9229 2483 or email exchangeinfo@iqpc.com.au now!
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