Aspect

Aspect is helping companies like Mercedes Benz, FaceBook, Overstock.com, Raddisson Blue, Dyson, and now iSelect, to reimagine customer service in ways that empower agents and win the hearts and minds of customers. Aspect solutions make it easier to connect questions to answers and engage customers in personalised ways on the communication channels they prefer - all while containing costs. Aspect pair the industry’s most advanced interaction management, omni-channel self-service and workforce optimisation capabilities with the agility of the cloud and more than 40 years of contact centre experience to deliver better customer relationships. Aspect truly are aligned to a ‘customer first’ approach.