Artificial Intelligence (AI) & Chatbots: Revolutionising Contact Centers for Greater Customer Experience

When properly integrated, AI and chatbot-based customer services represent a viable alternative to traditional customer service contact channels. Ideally used to augment and assist customer services operatives rather than replace them, chatbots are more than capable of handling basic interactions and menial data entry task.

In this article, we examined:

Benefits of AI Integration
AI Limitations
Debunking the Myths
The Key to Proper Integration
Recent AI Integration Success Stories

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