With AI at the center of CX, customers are now becoming AI-First. They expect personalized support, meaningful interactions and seamless experiences. To deliver on this, companies must ensure they have the right strategy in place to support this path forward.

This session will unpack the AI-First customer experience, what it will look like and how companies can achieve it. Bobby Stapleton, Director of Customer Support at Intercom will share insight on how organizations can empower their CX teams to adopt the AI-First experience and share solutions for not just meeting, but exceeding expectations in 2024.

Join us to learn more about:

• Why being AI-First is critical in today’s CX world
• How AI is transforming experiences from the agent to the customer
• Strategies for beginning the implementation journey