We are now in an era of transformation. AI has the potential to improve efficiency and enhance workflows.Tools like agentic and generative AI offer new ways to engage customers and improve interactions.

While the impact is largely positive, it has still sparked fears of job loss and increasingly generic support. It’s clear that we are on the precipice of change — but employees and customers are looking for reassurance that these changes will be positive.

Carlee Wolfe, AVP Leader Development and Organizational Effectiveness at Hyatt, will share insights on maintaining culture and prioritizing employee needs in the era of AI. In a discussion on the next chapter of work, this session will cover key areas for leadership and employee development in 2025.

It will also discuss:

• How AI will impact EX and culture
• Why organizations must remain dedicated to the human element 
• Key competencies for the future workforce