One year of ChatGPT, a decade of Generative AI innovation. Transform the customer experiences of tomorrow.

State of Generative AI
May 21-22 | 12PM

Colin Crowley

VP of Customer Support Maven Clinic

Day 2: Wednesday, May 22nd

1:00 PM Mastering Gen AI Implementation: Key Strategies and Pitfalls on the Journey

Change shouldn’t happen overnight - in order to successfully leverage any technology, leaders must consider the necessary steps to seamlessly integrate it into their tech stack. Pinpointing pitfalls and understanding challenges that must be overcome, is an essential part of the Gen AI journey.


While it is not a cure all, generative AI offers exciting benefits that will transform the agent experience and enhance interactions across the board. Reaping these benefits, however, requires a deep understanding of the technology and a consistent effort to iterate and improve. 


Colin Crowley, VP of Customer Support at the Maven Clinic, will unpack insight into how leaders can best prepare for implementation and give step-by guidance for mastering your generative AI implementation journey.


Join us to learn more about:

  • How to leverage generative AI for QA and analysis
  • Why it can be difficult to understand the ROI of new tools
  • Ways to properly prepare for your investment