While GenAI holds a lot of potential, many service leaders are concerned about this technology living up to the hype. But achieving ROI doesn’t mean GenAI becomes your only service tool. When deployed properly, GenAI tools provide the one thing that customers have always wanted: fast, easy, accurate answers to the questions.

Join this session to learn:

• Why accuracy relies on tried and true technology
• How to reduce risks of GenAI in customer service
• Key lessons from companies already using GenAI