Generative AI prompted a new wave of innovation in the CX space. With greater automation capabilities and a conversational framework, the technology has excited users for the next-generation of experiences.

But, preparing for implementation and understanding the implications of this technology still remains daunting for many. Devlin O’Neill, CX Technology Leader who has held positions at Lululemon, Etsy and Chime, joins this session to share his insights on managing vendor relationships, collaborating with CX leaders and implementing technology that aligns with the needs of your frontline.

This session will also unpack:

• Where leaders should focus their efforts with new tech
• How to measure success with implementation
• Why organizations need to prioritize tech for the EX