When we think of generative AI, we often think of it as a tool that can enhance chatbots, share curated insight and summarize customer conversations. However, its potential goes far beyond the contact center. 

In the healthcare setting, generative AI can empower physicians, connect the patient journey and transform the future of care. Getting to this point will take adequate strategy, preparation and deliberate implementation. Understanding key pain points that must be addressed and leveraging proper governance is critical to ensuring new technology is not only effective but working to improve patient outcomes.

In this session, Mike Mosquito, Emerging Technology and Innovation Executive at Northeast Georgia Health System, will share his experience leading transformation in the healthcare space. 

Join this session to learn more about:

• How generative AI is being used in healthcare systems today
• Why leaders must prepare for tech implementation
• What protocols are necessary to see long-term success