Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
Steve Blood is VP for Market Intelligence & Evangelism at Five9, a role which draws on more than 30 years’ experience in customer service, combined with thought leadership gleaned from working with customer service executives as a Gartner analyst and advisor for 23 years. Steve is tasked with identifying emerging CX market trends, understanding customer behavior, and evaluating the competitive landscape in an ever-evolving CX industry. As a tenured CX professional, Steve shares his enthusiasm and passion for using technology to advance customer experiences, and Five9’s role as an innovative leader in this space.
Tuesday, May 20th
1:00 PM Making the Customer Journey Effortless with AI-Powered Connection
Customers expect more than just great service—they demand flexibility in how they experience it. AI-powered customer experience (CX) is reshaping the future by creating seamless, effortless journeys. By bridging self-service and assisted channels like chat, email, and voice, businesses can deliver personalized, efficient service that meets evolving customer expectations. This shift is driving deeper connections and transforming how companies engage with their customers––fast.
By adopting AI-driven solutions, businesses can deliver personalized, connected experiences. For example, Mason Companies, a Five9 customer, achieved a 95% CSAT score by investing in omnichannel capabilities.
Join us to explore how the right solutions and strategies foster deeper connections throughout the customer journey, including:
- Creating an effortless experience
- Personalization and proactive engagement
- Driving exceptional CSAT scores
The New CX Starts Here. Discover how the Power of More can transform your organization and customer experience.
