Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.

CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET

CX in 2030 is closer than we think. With new technology coming to the forefront, experiences are moving at a rapid pace. Customer expectations, in turn, are shifting at an unprecedented rate, forcing leaders to think ahead and adapt at a moment's notice.

In the omnichannel contact center, companies can achieve a more connected, seamless and intuitive experience for customers. They can predict needs and stay ahead of the curve. But this will take work  — currently, only 22% of customers stated that they were able to choose how they engage with a company. Even worse, 16% of customers stated that experiences felt personalized to their individual needs.

Without autonomy in their journey and a personalized experience, customers will be continuously disappointed. In 2030, this level of generic support will become entirely unacceptable. 

This series will cover CX in 2030 and offer an analysis of key improvement areas, strategies for more intentional and connected support, and the future of omnichannel experiences. Sessions will unpack what this future looks like, how we can prepare now and what tools and technology will be essential.