Long hold times are killing your customer experience

44% of customers would rather a clean a bathroom for half an hour than spend 30 minutes on hold with customer service. Businesses can’t risk losing so much customer goodwill over wait times. This guide to building your business around the customer teaches you how to minimise hold times wherever possible, how to deflect to digital channels, and how to proactively connect with your customers.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
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