What your employees need to keep your customers happy

If you look at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact centre agents. Modern-day organisations are starting to realise that in order to be a customer-centric organisation, you need to focus on employees first.

This eBook teaches businesses how to deliver outstanding customer experiences through their employees, and what needs to be in place to help that happen.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
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