Zendesk

The best customer experiences are built with Zendesk.

Zendesk makes a customer service and engagement platform for businesses that want to give customers the best experience. Our products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers:

Zendesk Support: A beautifully simple system for tracking, prioritizing, and solving customer support tickets
Zendesk Guide: A smart self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk Talk: Call center software that allows for more personal and productive phone support conversations
Zendesk Chat: Live chat software that provides a fast and responsive way to connect with customers in the moment
Zendesk Message: Software that helps companies engage customers on their favourite messaging apps
Zendesk Connect: Manage proactive customer communication across channels to deliver better customer experiences at scale
Zendesk Explore: Analytics to help measure and understand the entire customer experience

Our Omnichannel solution, The Zendesk Suite, offers everything you need to let customer conversations flow seamlessly across channels for both your business and your customers. The Zendesk Suite includes the following products: Support, Guide, Chat, Talk. In addition to our products, we have also launched Zendesk Sunshine. The open, flexible CRM platform built on AWS which lets you seamlessly connect and understand all your customer data-wherever it lives.