The Exchange Format

Delivered by CX leaders for CX leaders

When was the last time you had the opportunity to step away from the crowds and network only with CX and Contact Center Leaders?

Reflective of our Physical Exchanges, the Virtual Exchange will bring together a select group of 50 senior-level CX leaders across the customer contact center space on an invitation-only basis. The Exchange hosts a series of collaborative, interactive, discussion-based sessions to enable you to engage in deep dive conversations with a connected and committed community of your peers.

Our select few interactive case-study presentations, delivered to you by industry leaders, will also ensure that you are able to gain access to pioneering thought-leadership over the course of the two days. The virtualisation of our one-to-one meetings with our sponsor partners will connect you with highly recommended solution-providers with the capability to aid you and your fellow attendees at such a challenging time.

Through these consultative conversations, you can share insights and build meaningful, lasting business relationships.

Find out more and how to get involved: info@exchangeevents.co.uk

The success continues...

The CCW Executive Exchange remains Virtual for 2021 | 100% Online

In the absence of physical events and human connection, the Virtual Exchange is here to help you still meet and engage with peers, support your community, improve your technology stack and benchmark with like minded individuals. Discover how the Exchange could help you below to ensure you get the most out of your time.

What can I expect at the Virtual Exchange?

• Choose from one of our Virtual Roundtables to engage with a group of up to 10 fellow customer contact leaders where you can discuss your greatest challenges through peer-to-peer brainstorming
• Select from our highly recommended, best-in-breed solution provider partners and fill your itinerary with consultative 1:1 meetings designed to help you address your key challenges
• Join our Keynote Sessions with interactive Q&A to hear case studies from our industry-leading speakers, with ample time to pose your questions to them
• Participate in our interactive Panel Discussions and Fireside Chats to gain invaluable industry knowledge from the comfort of your own home

Our specialist team works with you to get an in-depth understanding of what it is you're looking to achieve at the event and who in particular you would like to meet with. Personalised itineraries are then developed for each delegate based on a pre-qualified list of people that you have selected in advance. The ability to tailor your Exchange program ensures that every moment at an Exchange reflects your company’s needs and interests.

Get involved at info@exchangeevents.co.uk

Aspects of the Virtual Exchange:

Virtual Roundtables

These live discussion groups bring you and your peers face-to-face to discuss your greatest challenges in a virtual exchange format through peer-to-peer brainstorming. Select which roundtable most appeals to you, and jump in to personally connect with a group of likeminded peers for an hour long, in-depth discussion to exchange ideas and best practice. Create meaningful connections based on mutual challenges and concerns, and build relationships to keep the conversation going once the event is over!

Virtual Meetings

The virtualisation of our one-to-one meetings with our sponsor partners will connect you with highly recommended solution-providers to help uncover extensions to your existing technology stack and brand new technology solutions to help you better achieve your objectives and drive your transformation.

Interactive Content To Suit Your Needs

All of our content is uniquely interactive to help you answer your burning questions. Our diverse collection of roundtables, fireside chats, panel discussions and keynote presentations are all designed to expose you to an array of success stories and case studies from the community, and allow you ample time to answer the questions that matter to you most. Whether you submit them beforehand, or in real-time, the Exchange allows time for you to engage directly with speakers whilst they share their insights with you.

Find out more and get involved at info@exchangeevents.co.uk