Rob Teel

In an era where data-driven decision-making is revolutionizing both the private and public sectors, how can organizations leverage customer analytics to enhance service delivery and operational efficiency? This session will explore how the State of Oklahoma is modernizing its approach to constituent services through innovative data analytics and automation.

Discover groundbreaking projects that are redefining government customer engagement—from AI-powered pothole detection using LIDAR to the creation of a centralized digital service portal. This session will showcase real-world applications of analytics that drive efficiency, improve citizen experiences, and streamline service delivery.

Attendees will learn:

- How customer analytics is shaping the future of public service delivery.

- The role of automation and AI in modernizing government operations.

- Best practices for integrating legacy systems with modern customer experience strategies.

- The impact of data-driven insights on citizen engagement and satisfaction.