Maximize CX insights and build lasting trust—your guide to the future of customer data
Davit Baghdasaryan
CEO and Co-Founder Krisp
Davit Baghdasaryan is the CEO & Co-Founder of Krisp. Founded in 2017, Krisp is a leader in Real-Time Voice AI. Krisp’s flagship AI Noise Cancellation technology has been deployed on over 200M+ devices and processes 80B+ mins of conversations every day. Today, Krisp’s AI solutions range from Noise Cancellation, Accent Localization to Transcriptions and Meeting Summaries. Prior to Krisp, Davit was the Head of Product Security at Twilio and spent 15+ years in various engineering roles. Davit’s passionate about technology, startups, investing, AI, and space.
Tuesday, September 10th
2:10 PM Modernizing Voice Experiences with Purposeful AI
Although customers are increasingly leveraging digital to streamline interactions and secure seamless solutions, they still prefer a human touch. CCW Digital’s latest research confirmed that a lack of access to human support was the #1 customer pain point in 2024.
Modernizing the voice experience, then, is still critical to a robust and customer-centric service experience. Ensuring that customers not only have access to a human agent, but a clear, intuitive and seamless phone experience is critical.
With 67% of customers stating that they trust the phone channel to solve their problem, leaders must work to bolster this trust with a stronger voice experience. This session will cover the key pillars of an exceptional voice experience in 2024.
It will also unpack:
- Solutions and technologies for modernizing the phone channel
- Insights on how purposeful AI will transform traditional experiences
- Case studies on how voice technology can secure positive CX outcomes
