Translating Customer Insights into Powerful Data for Coaching and Service
![Translating Customer Insights into Powerful Data for Coaching and Service](https://eco-cdn.iqpc.com/gmedia/jpg/resroucecenter/_i_3cac000940e5d1740c733fdfca69d376_33556.jpg)
FedEx TechConnect's Larry Midyett discussed the intersection between customer analytics, customer service metrics and coaching strategies.
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