Dan Magestro
Vice President, Research Director
International Institute for Analytics
Tuesday, August 23rd, 2016
Saturday, April 7th, 2018
09:45 Pressing Priorities and Predictions in Customer Analytics
The unprecedented demand for analytics has created more opportunities geared toward data leaders.With rapid technological advances and applied analytics uses, we’re able to leverage robust datasets to develop strong customer insights. Regardless, in keeping up with the speed of change, knowing where to devote time and what trends to incorporate has never been more of a challenge. Based on extensive research pulled from a diverse network of analytics leaders, this session will address the pressing themes and predictions organizations can utilize to drive customer-centric leadership.
Key Takeaways:
· Improving the value of analytics with benchmarks related to insights and customer service
· Equipping your data talent with business acumen and career development programs
· Exploring new trends and investments in cloud utilization and cognitive technology