Mohammed Chaara
Director of Customer Insight Center of Excellence, Strategy and Analytics
Lenovo
Check out the incredible speaker line-up to see who will be joining Mohammed.
Download The Latest AgendaWednesday, August 24th, 2016
Monday, May 7th, 2018
13:15 Mining the Voice of the Customer into Actionable Insights
The roadmap to customer-centricity demands organizations to prioritize analytics that drive business growth while improving the customer experience across interactive touch-points. Through leveraging text, social, and mobile analytics, organizations can effectively yield customer insights to build customer engagement and inform new products and brands. Nonetheless, being a great listener of the customer amid all the noise still serves as a major business challenge. This session will go over the techniques and benefits to effectively deploy the Voice of Customer into action.
Key Takeaways:
• Tools and techniques infuse a customer-focused philosophy
• Mining VoC Data to improve the overall customer satisfaction
• Leveraging Voc to influence product innovation
Key Takeaways:
• Tools and techniques infuse a customer-focused philosophy
• Mining VoC Data to improve the overall customer satisfaction
• Leveraging Voc to influence product innovation