A Letter From CCW ANZ Event Director, Alexandra Craggs

Dear Customer Contact Community,

As we approach the Customer Contact Week (CCW) 2025 Summit, we are filled with immense excitement and pride. This year marks a significant milestone as we celebrate 10 years of innovation, collaboration, and excellence in the contact centre industry. We invite you to join us for what promises to be the most impactful event in the history of CCW ANZ. Over the past decade, the CCW Summit has become the premier event for professionals who are dedicated to advancing the art and science of customer contact.

The 10th anniversary event is a celebration of our shared journey, as well as an exploration of the future of customer contact in a rapidly evolving business landscape. Today, more than ever, contact centers play a critical role in shaping customer experiences. At the CCW 2025 Summit, you’ll have the unique opportunity to connect with industry leaders, share best practices, and gain insights into the latest trends and technologies driving the future of customer contact.

Our agenda is carefully curated with keynote sessions, hands-on workshops, and dynamic panel discussions designed to provide you with actionable strategies to elevate your contact centre operations. But the value of attending CCW 2025 extends beyond knowledge and inspiration. It’s also a chance to network with like-minded professionals, forge meaningful connections, and build partnerships that can drive your organization forward.

The community we’ve built over the last decade is a testament to the power of collaboration and the collective drive to enhance customer experience across industries. We are excited to celebrate this landmark anniversary with you and look forward to another decade of customer contact innovation and excellence.

Your participation makes CCW ANZ the unparalleled platform for growth, success, and leadership in the contact centre industry.

Join us at the CCW 2025 Summit and be part of the conversation that shapes the future of customer contact.

Warm regards,
Alexandra Craggs
Contact Centre Portfolio Director
Customer Contact Week ANZ

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