Powerhouse Brands Take the Stage at CCW ANZ’s 10th Anniversary
From pioneering innovations to ground-breaking strategies, CCW ANZ 2025 will feature over 70 expert speakers representing some of the most influential brands across the region.
With 100+ attendees already confirmed, these are the companies redefining customer service standards and shaping the future of contact centres:
Telstra
Discover how the telecommunications giant is leveraging AI to drive successful skills development in contact centres, led by Feiselia Tan, PhD, General Manager – Data & AI Solutions.
Bendigo & Adelaide Bank
Megan Papadopoulos, the bank’s General Manager of Customer Contact, will share strategies for workforce optimisation and balancing employee satisfaction with operational efficiency.
World Vision Australia
Elisa Iurato, Chief of Community, Retail & Supporter Experience, will dive into crisis management and business continuity, ensuring operational stability during disruptions.
Bupa
Emma Hounsell, General Manager of Contact Centres, will lead discussions on talent development and cultivating leaders, sharing her award-winning approach to nurturing success.
Energy Queensland
Cloe Kernick, GM of Customer & Market Operations, will be providing key strategies on resilience in crisis management, highlighting how Energy Queensland maintains stability in challenging times.
And this is just the start! Brands like Webjet, Accor Plus, Suncorp, Red Energy, Honey Insurance, and TAFE SA will also take to the stage, sharing insights that will leave a lasting impact on your contact centre strategy.
💡 Why Attend?
This year’s agenda is packed with interactive workshops, executive fireside chats, exclusive panels, and even a CCW Disrupt-a-Thon! You’ll connect with leaders who are transforming customer experience across industries and learn how to turn insights into actions that drive success. Don’t miss the chance to network with top executives and celebrate excellence at the prestigious CCW Excellence Awards.
See what our attendees are saying...
Be part of this landmark event and gain the strategies and connections you need to elevate your contact centre.
👉 Download the agenda and register now to secure your spot at CCW ANZ 2025!
