CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Benchmarking Contact Centre Efficiency: Key Metrics and Best Practices
Download this report to discover:
- Why different industries need different metrics to inspire and deliver performance gains
- The role of corporate culture in driving excellence in customer support
- How to motivate and empower teams to ensure all CX benefits are measured and communicated
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