CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Fostering Excellence: QTAC’s Strategy for High-Performing, Engaged Teams
In an engaging conversation with Conference Director Alexandra Craggs, Marija Licina, Customer Experience Manager at QTAC, and Lara Bellino, Customer Experience Team Leader at QTAC, share their expert insights into fostering employee engagement and retention within the contact centre environment.
Marija and Lara provide a firsthand look at the strategies that have enabled QTAC to create a culture where employees thrive and contribute to outstanding customer experiences.
