Have a story to share? Shape the Future of Customer Experience at CCW ANZ

Are you a thought leader in customer experience (CX), contact centre operations, or digital transformation? Join us as a speaker at the 10th Annual Customer Contact Week (CCW) Australia & New Zealand, a premier event dedicated to advancing CX innovation, best practices, and digital solutions. Share your expertise and help shape the future of customer contact and experience in ANZ.

Why Speak at CCW ANZ 2025?

Become a key voice at CCW ANZ 2025 on the Gold Coast, where CX professionals, technology innovators, and industry leaders will come together to explore the next era of customer experience and operational excellence. As a speaker, you’ll:

• Showcase Your Expertise in CX and Innovation: Share your insights, strategies, and success stories with a dedicated audience of CX and contact centre professionals from across Australia and New Zealand.
• Connect with Industry Leaders and Innovators: Network with executives, thought leaders, and CX innovators who are transforming customer contact and experience.
• Drive Industry Transformation: Present actionable insights and contribute to industry-shaping discussions on digital transformation, AI in CX, employee engagement, and more.

Topics We’re Looking For

We’re seeking speakers with experience in the following areas, including but not limited to:

• AI & Automation in Contact Centres: Showcase how AI is enhancing customer interactions, efficiency, and operational excellence.
• Employee Experience and Workforce Optimisation: Share techniques for boosting employee engagement and productivity.
• Customer Feedback and Voice of Customer (VoC): Present strategies for leveraging customer insights to drive satisfaction and loyalty.
• Personalisation and Customer-Centric Innovation: Discuss solutions for delivering personalised, meaningful customer experiences.
• Diversity, Inclusion, and Culture-Building in CX: Explore the impact of inclusive teams on innovation and customer success.
• Digital Transformation and Omnichannel Solutions: Offer insights on seamless, customer-first digital experiences.

Whether you’re a seasoned CX executive, an innovator in customer technology, or have a unique case study to showcase, we invite you to apply to speak and contribute to the CCW ANZ legacy.

Submit Your Proposal to Speak at CCW ANZ 2025

If you’re passionate about redefining customer contact, driving transformation, and advancing the CX industry in ANZ, we want to hear from you. Submit your proposal now to speak at CCW ANZ 2025 and join us for an impactful year of breakthrough insights, transformative ideas, and powerful networking.