In today's dynamic work environment, balancing remote and office workforces is crucial for optimizing contact centre operations and effective workforce planning. This panel will explore the benefits, challenges, and best practices for integrating remote and in-office teams seamlessly, ensuring high productivity and employee satisfaction while aligning with strategic workforce planning goals. Attendees will gain insights into strategies for seamless communication and collaboration, leveraging technology to support hybrid work models, and managing performance and engagement across diverse work settings. 

Explore essential metrics for optimizing operations in today's dynamic business environment with industry experts. Delve into identifying, measuring, and leveraging key performance indicators (KPIs) that drive efficiency and productivity. Gain insights into best practices for using data-driven insights to inform decisions and achieve operational excellence.