4-6 March, 2026 | Gold Coast, Australia
Where Real Engagement Meets Real Opportunity
Alexandra Craggs
CX Portfolio Director IQPCConference Day One: Wednesday 5th March
8:30 AM IQPC Welcome |
9:45 AM Fireside Chat | Navigating the Contact Centre Landscape for the Next Decade
Explore the future of contact centres in this fireside chat led which will delve into emerging trends, technological advancements, and strategic insights that will shape the landscape over the next decade. Gain valuable perspectives on preparing for and navigating evolving customer service demands and operational challenges
10:45 AM Panel Discussion | Customer Feedback and Voice of Customer Strategies
In today's competitive market, understanding and leveraging customer feedback is crucial for success. This panel will delve into innovative strategies for capturing the voice of the customer and transforming insights into actionable improvements. Attendees will gain best practices, tools, and techniques for gathering and analysing feedback to drive customer satisfaction and loyalty, with key takeaways including methods to enhance customer experience, boost engagement, and implement data-driven decision-making.
Check out the incredible speaker line-up to see who will be joining Alexandra.
Download The Latest Agenda
