CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Ben Abrew
Global Operations Manager, AGL
Conference Day Two: Thursday 6th March
11:30 AM AGL Quickfire | Unlocking Learning in Contact Centres
In this session Ben Abrew will share how AGL have focused on having empathetic conversations and how new skills and ways of communicate have not only transformed the customer experiences but helped employees navigate difficult and complex conversations.
Check out the incredible speaker line-up to see who will be joining Ben.
Download The Latest Agenda
