CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Brandon Davis
Contact Centre Director Uniting AgeWell
Workshop Day: Tuesday 4th March
9:30 AM Workshop One | Starting from Scratch: Identifying Priorities in an Effective Contact Centre
Dive into the essentials of establishing a robust contact centre from the ground up. Led by Brandon Davis, this session will challenge participants to identify and prioritize what's truly important, focusing on metrics that the team can control and indicators that matter. Through practical scenarios, you'll learn to limit and streamline key metrics, honing in on the top indicators that drive success and efficiency in managing the business.
Check out the incredible speaker line-up to see who will be joining Brandon.
Download The Latest Agenda
