CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Brendon Deleon
Group Customer Experience Manager & Contact Centre Manager Westpoint Autos
Workshop Day: Tuesday 4th March
12:45 PM Workshop Two | Engaging a CX Team to drive Operational Excellence
The session will be about how to engage a team of CX agents to improve the Customer journey and experience, whilst improving the employee engagement. It will look at how to brainstorm ideas from a team based on customer pain points and organise into quadrants for business planning and strategy. In the session it will also look at close the loop feedback and ensuring the team are aware of keep, chuck change methodology.
Check out the incredible speaker line-up to see who will be joining Brendon.
Download The Latest Agenda
